Privacy Policy

CREATION OF ACCOUNT

  • To access and use some section on DietMA that are restricted only to registered users, you need to create an account on DietMA
  • To create an account we need your verified email address or Mobile number, which could then be used to login to DietMA
  • You have to accept the terms of service before creating an account on DietMA
  • PERSONAL INFORMATION

    We ask for some personal information when you create a DietMAaccount, including your email address and a password, which is used to protect your account from unauthorized access.

    1. To provide you with access to the appropriate Network, we will require you to provide the name and contact information described above, and may also request that you update or verify this information from time to time. By using the Site, you agree to provide accurate information, and to cooperate with any DietMA personnel to ensure accuracy.

    2. As a DietMA user, you can create a profile that includes personal information regarding your Health calculating data or requirement plus other content, such as BMI/BMR. This information may be accessed and viewed by affiliate partners of DietMA

    3. When you send and receive SMS messages to or from the DietMA website, we collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction, for logging purposes.

    4. We take the privacy of our users very seriously.

    5. DietMA will have a right to use the information to provide personalized advertisements and offers, or to include that information in compilations developed by DietMA

    GENERAL PROVISIONS

  • Feelasm Healthy Lifestyle Private Limited (“DietMA”) is committed to the protection of personal information provided by the Users to DietMA. Users agree that use of Website implies consent to the collection, retention and use of Users personal information in accordance with the terms of this Privacy Policy (“Privacy Policy”).
  • DietMA is committed to safeguarding the privacy of Users while providing Services in a personalized and valuable manner
  • Access to the contents of DietMA is conditional upon User’s approval of the Privacy Policy which should be read together with the terms of use of service (“Terms”). Users acknowledge that this Privacy Policy, together with our Terms of Use, forms a legally binding agreement with DietMA in relation to the use of Services (“Agreement”). All capitalized terms used but not defined herein shall have the meaning ascribed to such term in the Terms.
  • DietMA reserves the right to contact the customer via any mechanisms, not limited to Email, SMS, or phone calls, to solicit feedback of customer's experience and to provide any additional services that customer would be eligible for, either as a customer or as a visitor
  • DATA TRANSFERS

  • User Information that we collect may be transferred to, and stored at, any of our affiliates, partners or service providers which may be inside or outside the country you reside in. By submitting your personal data, you agree to such transfers.
  • Your Personal Information may be transferred to countries that do not have the same data protection laws as the country in which you initially provided the information. When we transfer or disclose your Personal Information to other countries, we will protect that information as described in this Privacy Policy. relevant, we will ensure appropriate contractual safeguards to ensure that your information is processed with the highest standards of transparency and fairness.
  • E-mails and Opt-out

    You may opt-out of receiving notifications from us by sending us an email at info@dietma.com Unregistered users who receive e-mails from us may also opt-out of receiving further e-mails by following the instructions contained in our e-mails. Despite your indicated e-mail preferences, we may send you notice of any updates to our Terms of Use or Privacy Policy.>

    SECURITY

    Your account is password protected. We use industry standard measures to protect the personal information that is stored in our database. We limit the access to your personal information to those employees and contractors who need access to perform their job function, such as our customer service personnel. If you have any questions about the security on DietMA, please contact us. Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that your personal information will never be disclosed in a manner that is inconsistent with this Privacy Policy

    • DISCLOSURE OF PERSONAL INFORMATION

    • DietMA reserves the right to disclose Personal Information if required to do so by law or if DietMA believes that it is necessary to do so to protect and defend the rights, property or personal safety of DietMA, the Services, or other Users.

    • We may disclose to third party services certain personally identifiable information listed below:

    1. information you provide us such as name, email, mobile phone number

    2. information we collect as you access and use our service, including device information, location and network carrier

    • This information is shared with third party service providers so that we can:

    1. personalize the app for you

    2. perform behavioural analytics

    3. provide the best services as users requirements

    LIMITATION OF LIABILITY

  • No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to the Services provided by DietMA, including provisions of Website.
  • Any reference on the Website to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by DietMA.
  • Services provided by DietMA only include provision of an online platform for facilitating buying and selling of fitness related product and services and promotion of fit and healthy lifestyle, unless other has expressly been provided in the Terms. The products and services made available through the Services for sale are sold on ‘as-is’ basis and DietMA has no responsibility with respect to adequacy, relevancy or authenticity of such products listed by the Sellers. DietMA is not responsible for any information provided by one User to the other User, or by Seller to the Buyer, or by Buyer to the Seller, in the course of Service and this Privacy Policy governs DietMA’s relationship with the Users only with respect to information provided by the Users to DietMA and/or the information collected by DietMA from the Users.
  • If Users have questions or concerns, they may email DietMA at info@dietma.com and DietMA will attempt to address Users’ concerns at the earliest.

    TERMS AND CONDITIONS

    TERMS OF CANCELLATION

    • DietMA is not responsible for the cancellation of Membership by its affiliate gyms/studios/academy/consultants/consult entites& trainers.

    • If DietMA's affiliate service partner cancels a paid booking of membership - users can request a refund the whole amount to the Bank account given by users.

    • If your membership purchase is refunded or canceled -DietMA reserves the right to retrieve the DietMA rewards offered to you on the time of your membership purchase.

    • DietMA's decision on cancellations shall be at their sole discretion and shall be final and binding.

    • DietMA reserves the right to modify the terms for cancellation at any given time without prior notice to any customers.

    Terms Of Refund

    • In case of transaction made to purchase memberships through DietMA, no refund will be provided unless DietMA or its affiliate gym/studio/academy/physical activity centres/academy/consultancy/consult entities is unable to fulfil the service enrolled for.

    • In case of transaction made to purchase a workout Membership through DietMA, a customer is not entitled to a refund if he/she has failed to attend the Membership.

    • Cases of Refund:

    - If DietMA or its affiliate service partner cancels the membership purchased

    - If DietMA or its affiliate service partner cancels the Membership plan as given on website/mobile app

    • All refund amounts shall be credited in the customer’s bank account within 7-8 business days in accordance with the terms that may be stipulated by the bank that has issued the credit/debit card.

    • DietMA's decision on refunds shall be at their sole discretion and shall be final and binding.

    • DietMA reserves the right to modify the terms for refunds at any given time without prior notice to any customers.

    Bookings and Delivery Terms

    1. The Platform allows you to place food order bookings and we will, subject to the terms and conditions set out herein, enable delivery of such order to you.

    2. DietMA do not own, sell, resell on its own and/or do not control the Merchants or the related services provided in connection thereof. You understand that any order that you place shall be subject to the terms and conditions set out in these Terms of Use including, but not limited to, product availability and delivery location serviceability.

    3. As a general rule, all food orders placed on the Platform are treated as confirmed.

    4. However, upon your successful completion of booking an order, we may call you on the telephone or mobile number provided to confirm the details of the order, the price to be paid and the estimated delivery time. For this purpose, you will be required to share certain information with us, including but not limited to (i) your first and last name (ii) mobile number; and (iii) email address. It shall be your sole responsibility to bring any incorrect details to our attention.

    5. In addition to the foregoing, we may also contact you by phone and / or email to inform and confirm any change in the order, due to availability or unavailability or change in price of the order as informed by the Merchant. Please note change or confirmation of the order shall be treated as final. It is clarified that DietMA reserves the right to not to process your order in the event you are unavailable on the phone at the time we call you for confirming the order and such event the provisions of the cancellation and refund policy below shall be applicable.

    6. All payments made against the purchases/services on the Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Platform will not facilitate transactions with respect to any other form of currency with respect to the purchases made on Platform. You can pay by (i) credit card or debit card or net banking; (ii) any other RBI approved payment method at the time of booking an order; or (iii) credit or debit card or cash at the time of delivery. You understand, accept and agree that the payment facility provided by DietMA is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment on delivery, collection and remittance facility for the transactions on the Platform using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility, DietMA is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price.

    7. You acknowledge and agree that we act as the Merchant's payment agent for the limited purpose of accepting payments from you on behalf of the Merchant. Upon your payment of amounts to us, which are due to the Merchant, your payment obligation to the Merchant for such amounts is completed, and we are responsible for remitting such amounts, to the Merchant. You shall not, under any circumstances whatsoever, make any payment directly to the Merchant for Order bookings made using the Platform.

    8. You agree to pay us for the total amount for the order placed by you on the Platform. We will collect the total amount in accordance with the terms and conditions of these Terms of Use and the pricing terms set forth in the applicable menu listing for the particular Merchant. Please note that we cannot control any amount that may be charged to you by your bank related to our collection of the total amount, and we disclaim all liability in this regard.

    9. In connection with your order, you will be asked to provide customary billing information such as name, billing address and credit card information either to us or our third party payment processor. You agree to pay us for the order placed by you on the Platform, in accordance with these Terms. You hereby authorize the collection of such amounts by charging the credit card provided as part of requesting the booking, either directly by us or indirectly, via a third party online payment processor or by one of the payment methods described on the Platform. If you are directed to our third-party payment processor, you may be subject to terms and conditions governing use of that third party's service and that third party's personal information collection practices. Please review such terms and conditions and privacy policy before using the Platform services. Once your confirmed booking transaction is complete you will receive a confirmation message/email summarizing your confirmed booking.

    10. The final tax bill will be issued by the Merchant to the Buyer along with the order and DietMA is merely collecting the payment on behalf of such Merchant. All applicable taxes and levies, the rates thereof and the manner of applicability of such taxes on the bill are being charged and determined by the Merchant. DietMA holds no responsibility for the legal correctness/validity of the levy of such taxes. The sole responsibility for any legal issue arising on the taxes shall reside with the Merchant.

    11. The prices reflected on the Platform, including packaging or handling charges, are determined solely by the Merchant and are listed based on Merchant's information. Very rarely, prices may change at the time of placing order due to Merchant changing the menu price without due intimation and such change of price are at the sole discretion of the Merchant attributing to various factors beyond control. Disclaimer: Prices on any product(s) as is reflected on the Platform may due to some technical issue, typographical error or product information supplied by Merchant be incorrectly reflected and in such an event Merchant may cancel such your order(s).

    12. The Merchant shall be solely responsible for any warrantee/guarantee of the food products sold to the Buyers and in no event shall be the responsibility of DietMA.

    13. The transaction is bilateral between the Merchant and Buyer and therefore, DietMA is not liable to charge or deposit any taxes applicable on such transaction.

    Refunds & Cancellations

    Terms for Refunds

    In case of transaction made to purchase memberships through DietMA, no refund will be provided unless DietMA or its affiliate gym / studio / trainer / consultant / dietitian is unable to fulfil the service enrolled for In case of transaction made to purchase a trial/workout Session through DietMA, a customer is not entitled to a refund if he/she has failed to attend the session In case of transaction made to purchase membership/ a session of Consultant through DietMA, no refund will be provided if affiliate consultant/dietitian registered particular OTP given by users In case of Cancellation of Trial/ workout session by the customers, No refunds will be provided

    Cases of Refund

    • If DietMA or its affiliate service partner cancels the membership purchased

    • If DietMA or its affiliate service partner cancels the trial/ workout session

    • If DietMA or its affiliate service partner cancels the consultancy session

    • If DietMA or its affiliate service partner cancels the Diet food purchased

    If the consultant/dietitian is not unable to resister particular OTP given by users, DietMA will refund the amount after deducting 5% of the transaction value

    All refund amounts shall be credited in the customer’s bank account within 7-8 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card

    DietMA's decision on refunds shall be at their sole discretion and shall be final and binding.

    DietMA reserves the right to modify the terms for refunds at any given time without prior notice to any customers

    Terms for Cancellations

    DietMA is not responsible for cancellation of trials & sessions by its affiliate gyms / studios & trainers

    If DietMA's affiliate service partner cancels a paid booking (paid trial / membership) - users can reschedule the booking or request a refund

    If the user cancels the session or does not turn up for a paid booking - No refund or reschedule is applicable.

    Customer cannot do more than 3 cancellations for bookings on DietMA

    DietMA's decision on cancellations shall be at their sole discretion and shall be final and binding.

    DietMA reserves the right to modify the terms for cancellation at any given time without prior notice to any customers

    FAQ

    • What is DietMA?

    “Diet Makes Amazing” is a bespoke healthy food ordering, Diet Consulting, Fitness Training and wellbeing platform currently in Pune that simplifies health like never before. We understand the importance of being healthy and are dedicated to offer you the most nutritious and tasty food options on our platform as well as offering physical activity services and Precise fitness consultancy, which you can filter through according to your body requirements. Whether you follow a vegan diet or are looking for a high protein meal with Precise fitness consultancy and working or activate body as requirements, the platform facilities your search by finding the best possible meal/physical activity to suit your health needs and goals in just a few clicks.

    • Why DietMA?

    Simply put, we know how challenging it is to juggle all your daily duties and still make time to prepare good food or find healthy food to order in Pune. We are here to inspire people who desire a healthy life and connect them in the simplest way with those who can provide it. We've screened and handpicked the most trusted, healthiest and tastiest food options available in the city considering the main dietary lifestyles. We've also gone the extra mile by providing thorough nutritional information for each item sold on our platform, in order to help you find the most suitable meal according to your needs (calorie count and macros breakdown). We are your go-to platform for anything healthy. Whether you are looking to order healthy food, browse through healthy food recipes with our blog or get a bit more educated about the clean eating world with our manual, we have it all for you under one channel.

    • What is Fitness Centres ?

    We are providing information about fitness centres nearby you to help you understand to choose right fitness centre as your remaining 20% goal requirements.

    • How it Works?

    We are showing to you in list your nearest fitness centre’s and you can find particular fitness centres as you want by searching their consultancy name in search tab. You can choose and buy their membership plans online and get there services without wasting time.

    • Can I get contact details of fitness centre’s by this platform?

    Yes, you can. Just you should Sign in first to withdraw any details of fitness centres.

    • Can I find fitness centre’s location in this platform?

    Definitely, you will get Address details and Map location of fitness centres.

    • How can I know this fitness centre worthy to join ?

    We are providing their all information like fitness centre’s name, location with distance from your current location, open and closing time, area, precise ratings and reviews, all membership plans pricing, photos and videos etc.

    • What is Consultants?

    We are providing information about Consultants nearby you to help you understand to choose right Consultant as your remaining 10 % goal requirements. Consultants are dedicated as well as Certified Diet/Nutrition assistants, Trainers (eg. Gym trainer, Any kind of Sport trainer) to achieve your fitness goals through a customized diet plan, real-time consultation with your Personal Nutritionist, Make Precise workout plan as your required goal and Guide any kind of Sport activity Precisely.

    • How it Works?

    We are showing to you in list your nearest Consultant and you can find particular consultants as you want by searching their consultancy name in search tab. You can choose and buy their consultancy plans online and get there services online or offline.

    • Can I get contact details of consultants by this platform?

    Yes, you can. Just you should Sign in first to withdraw any details of Consultants.

    • Can I find Consultant’s location in this platform?

    Definitely, you will get Address details and Map location of Consultants.